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Illuminova, Inc.
P.O. Box 7929
Newark, DE  19714

(302) 737-1000

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Remote backup service, offsite backup, FTP backups, secure backups for small business, Wilmington, Del.
Mozy, Carbonite, iDrive, Norton Online Backup, RBS... I am asked all the time about these services.  I don't recommend them.  Here's why.

By Stephen Worden / Illuminova Technical Services, (c) 2010

Remote Backup Service details

Illuminova’s Remote Backup Service provides for the complete recovery of your business’ data assets in the event of a partial or total equipment failure.  It is the only form of insurance you can buy for your corporate data assets.

The principal benefits are:

 ·        Less Worry – The vulnerability of your organization to data loss is virtually eliminated.
Higher Staff Productivity –The technical tasks of creating and maintaining backup sets are ours, making more effective use of employee's time.
Business Continuity and disaster contingency – Our service’s recovery capabilities help your company to continue in spite of unforeseen disasters.  We make your data available to you as fast as possible.
·        Reduced Backup Windows – Back up times are dramatically reduced because only files that NEED to be backed up ARE backed up.  That can reduce data transfers by fifty to eighty percent.
Better Restore Capabilities – Recovery times for accidentally deleted files and disabled systems are significantly reduced, making your end users more productive.  Our easy-to-use, self-serve restore functions permit immediate recovery of lost files saving you time, money, and aggravation.

 Installation and Setup

The initial backup is often done on-site, under Illuminova’s Support Agreement.  The initial backup is likely to take several hours more, depending on the volume of data.  (We have backup set larger than 1000 GB in size.)  Once the initial backup is completed, the files will be returned to our data center and the remote service will be enabled.  Regular backups will then take place over the Internet.

If files are distributed across several machines on your LAN, we designate a central system that provides access to the distributed directories.  Client software for the Illuminova remote backup service will be installed on this central system.

Service Features and Benefits 

Illuminova’s remote backup software works like regular data backup software but with one important difference — instead of sending backups to a tape drive, Illuminova’s online backup software sends the backup over the Internet to our secure data center.  We do this (usually) at night while your systems and networks are not being used.  Backups can also be done on-demand, at any time.

Our online backup system accomplishes several essential steps that are often overlooked or done improperly by other backup software - especially in regular non-automated backup systems.

Online Backups are done on schedule, reliably.  Most businesses don’t have reliable backups.  For one reason or another backups may fail, tapes are mangled, deteriorate, mislabeled or mislaid.  Since remote backups are done with automated software, backups are always done on schedule.  Data is never lost.

The correct files are always backed up.  Ordinary backup software is often installed with a checklist of files to be backed up.  This set of files usually represents the state of the system when the software was installed, and often misses critical files as new directories and files are added.  Very few businesses take the trouble to reset their backup software regularly to include new files and folders.

Backup Reviews are part of your normal maintenance.  When we visit your site we review the logs, verify that the latest files are present on the remote servers and check to see that no new files or directories need to be added to your scheduled jobs.

Finally and most importantly - Backups are immediately sent offsite and stored safely away from the work site.  This is where just about everybody makes their biggest mistake. Even when everything else is done perfectly, backups are of little use if a building floods or burns, or if the tapes are damaged in some other way.  Most small companies who do backups leave the tapes in the building with the computer, where they are destroyed, right along with the server.

Our remote backup service helps in a lot of ways.  It reduces hardware problems, eliminates the possibility of human error (changing tapes, forgetting to start the job, etc.) and enables a quick recovery in the event of a true disaster you just download your data to get it back.  Files reside at our secure facility until needed.  Cost is very reasonable — a flat $300 / year for 10GB of data storage including weekly updates.  Nightly backups ARE AVAILABLE as are larger backup sets.  Call for details (302) 737-1000.  Thank you.

And thanks for reading this article.  If there's anything we can do to help, please give us a call.

You may freely link to this page or quote from here with attribution and a link to "Stephen Worden / Illuminova Technical Services" at http://www.illuminova.com

Copyright (c) 2010 Stephen Worden / Illuminova Technical Services.

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